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Frequently asked questions

  • Why should you reach out?

    You don’t need a reason. We want to hear from you. Good or bad. We keep our Product page and Blog up-to-date with how-to related information. We’d suggest to check there first. It could provide an answer, faster.

  • How will we respond?

    Email. All communications go through email. And yes, a real-life human will reply.

  • Why do we reply between 3 and 5pm EST?

    We get it. You have a question. You want an answer right away. We’re going to do our best to respond in minutes. But the reality is that we’re a small team and as a productivity measure, we batch tasks. By setting aside a specific time each day to reply to messages, we ensure that your question is addressed within 24-hours.